1. Check and see if the device is connected to the computer. 2. Use a different data cable to see if the cable is damaged. 3. Try a different computer to check if the ports are good.
The software download options are as follow: 1. Download from the CD came with the device. 2. Go to our website www.joyusing.com and then to "Support - Download". Please download the respective softwares according to the device models and computer systems. 3. Search Doccamera in APP Store from your Macs.