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  • My nozzle check pattern prints with gaps because the ink tanks are expended. What should I do?

    You need to refill the ink tanks and flush the ink tubes. Refill the necessary ink tanks to the upper line on the tank, then follow the instructions on the LCD screen to select and reset the ink levels of the ink tanks you refilled. Then use your printer software to flush the ink tubes as instructed below.

    Flushing the Ink Using a Computer Utility

    Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing again.

    Before you begin, make sure no product lights are indicating errors.

      1. Do one of the following:
        • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar and select Printer Settings. Then click the Maintenance tab.
        • OS X: In the Apple menu or the Dock, select System Preferences. Select Print & FaxPrint & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
      2. Click the Power Ink Flushing button. You see a window like this:
      3. Follow the on-screen instructions.
      4. When you finish the Power Ink Flushing, turn off the product and wait at least 12 hours before printing.
      5. Print a document and check the print quality. If the print quality did not improve, contact JOYUSING for support.
  • How should I prepare my product for storage?

    During transportation and storage, follow these guidelines:

      If you need to store your product or transport it some distance, prepare it for transportation as described here.
      • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
      • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when transporting the ink bottles.

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