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  • I want to enlarge an image that I'm scanning with JOYUSING Scan. How do I obtain the best quality?


    If you are going to scan your image to a particular size, such as 8 x 10 inches, you should select the Target Size setting after previewing it but before adjusting your scan area (indicated by the marquee). This sets the scan area to the correct proportions so your image will not be cropped unexpectedly.

    Note: If you plan to enlarge your image later in an image-editing program, you need to increase the Resolution setting to obtain a high image quality after enlargement. Increase the resolution by the same amount you will increase the image size. For example, if the resolution is 300 dpi (dots per inch) but you will increase the image size by 200% in an image-editing program, change the Resolution setting to 600 dpi in JOYUSING Scan.

      You should resize your image when you're scanning instead of enlarging it later in an image-editing program. You can do this using the Target Size setting in Home or Professional Mode.
  • How do I scan using Windows RT?

    Do the following:

    Note: You cannot scan with a USB connection; use a wired (Ethernet) or Wi-Fi connection with your product.

      1. Open the Search charm by doing one of the following:
        • Touch: Swipe in from the right edge of the screen, then tap the Search charm.
        • Mouse: Move the mouse pointer into the upper or lower-right corner of the screen, then click on the Search charm.
        • Keyboard: Press the Search charm key.
      2. Enter Devices in the Search field, then select Devices and Printers.

      3. Select your product, then right-click or push and hold the product's icon, and select Start scan.
  • The quality of a scanned image with JOYUSING Scan is poor. What should I do?


      See the related links below for solutions to your problem type.Related references
      Back of Original Image Appears in Scanned Image
      Image Colors are Patchy at the Edges
      Image Consists of a Few Dots Only
      Image is Distorted or Blurry
      Image is Scanned Upside-Down
      Image is Too Dark
      Line of Dots Appears in All Scanned Images
      Ripple Patterns Appear in an Image
      Scan Area is Not Adjustable in Thumbnail Preview
      Scanned Image Colors Do Not Match Original Colors
      Scanned Image Edges are Cropped
      Straight Lines in an Image Appear Crooked
  • Blank pages appear in my scanned image when using Epson Scan. What should I do?


      Make sure the printed side is face down. If you are scanning double-sided originals, use the Skip Blank Page feature by doing the following:
      1. Open Epson Scan, then select the Image Adjustment tab.
      2. Select one of the following available options from the Skip Blank Pages pop-up menu:
        • Off: All pages will scan, including blank pages.
        • Very Low: All pages will scan, with the exception of blank pages.
        • Low: All pages will scan, with the exception of blank pages and pages with specks or faint text.
        • Middle: Blank pages, pages with pencil markings, and pages with text bleeding from the opposite side may not scan.
        • High: Blank pages, pages with pencil or pen markings, and pages with text bleeding from the opposite side will not scan.
      3. Click Scan.

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