Before reinstalling the software, check for the following:
Disconnect the USB cable and uninstall the product software, then reinstall the software.
- Make sure the product is not connected to your computer. You must connect the product to your computer at the correct time to make sure the driver is installed correctly on your computer.
- Make sure your system meets the requirements.
- Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
- Make sure you have administrative rights or software installation privileges to your computer, if necessary.