Communication Service Solution

Realistic demand

Due to the rapid growing of business types and quantities in communication industry, the quantity of original file such as customers information, telephone number application, monthly plan change date, owner change record and other business files is increasing as a geometric series. Meanwhile the searching, managing and modifying work within the entire system is also fast increasing. How to improve service quality and build-up a healthy operation system has become the primary issue in communication industry. Obviously, computerization management of big data will be the inevitable trend.

With the implementation of real-name registration system, telecom operators have to rise the budget for the labor costs. Because of the low efficiency of manual input, collecting customers’ information always takes plenty of time and causes serious congestion in business hall. The traditional way is far from meeting the needs of such large number of business.

Solution of JoyUsing

Customers information management:

Convert paper documents, certificates, receipts, etc. into electronic files by JoyUsing Document Scanner and add index code included phone number, ID number, date and other information, so that the images or original documents can be quickly queried in the future.

Daily documentation management:

To achieve resource sharing and department collaboration, daily paper files and documents need to be scanned by JoyUsing document scanner and built-up a document management system included index, storage, management, query and other functions. A authorization function is also optionally integrated in the system. The optical disk library connected to main server has a powerful access capacity, which is convenient to use and easy to integrate. By the searching software installed in the client or Web browser, users can easily find and manage the image information.

Typical case

Hebei Telecom, since 2014, has purchased 10,000 sets in batches.